Faq & Process

What to expect

1. CHOOSE YOUR SERVICE ABOVE

2. COMPLETE DESIGN FORM

3. DESIGN & FEEDBACK

(revisions if needed)

4. FINAL FILES DELIVERED BY EMAIL

(& shipped if applicable)

WHAT ARE YOUR BUSINESS HOURS?

Hours of Operation
Monday – Friday: 10AM to 5PM ESST

Sat-Sun: CLOSED

Also closed on all major holidays

WHAT IS YOUR COMMUNICATION POLICY?

I communicate via email and text message, for paper trail purposes. Please allow up to 24 business hours for a reply to your inquiry. Inquiries sent on weekends will be responded to on the next business day.

WHAT IS YOUR PAYMENT POLICY?

I require a NON-REFUNDABLE deposit payment for projects over $500. Projects under $500 require payment upfront in FULL.

I accept payments via our secure website or via invoice. To receive an invoice please email: hello@mybrandingstrategist.com

CAN I CHANGE MY MIND AFTER I PLACE AN ORDER?

Once an order has been placed, it is automatically added to my design queue (list). Any changes requested can compromise your place – this includes adding amendments too. If you need to make a change to your order, please contact me as soon as possible and I will let you know if your request can be accommodated.

HOW LONG WITH MY PROJECT TAKE?
WHAT IF I DON'T LIKE THE DESIGN YOU PRESENT TO ME?
DO I OWN MY LOGO AND DESIGNS?
WHAT DO YOU NEED TO BEGIN MY PROJECT?

Once your payment is received, you are officially marked down as a client, and we can proceed – yay! For branding and design projects, please fill out the Design Form. Please be sure to upload the following to the form, or email it here.

Logo – Please provide your logo in HIGH QUALITY .png (transparent background) format.
High Quality Photos – I DO NOT work with cell phone, or low quality images. Professional photos only. If needed, I can implement one, or several of my purchased stock photos, in your design.
Verbiage – Please have the design verbiage clear and concise, for your design.

Featured Work

Some of my most recent work

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